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FAQ

How can I achieve different styles with the Curlwave P1?

This guide shows how to create different curl styles depending on how you hold the Curlwave P1.

When will I receive my new Curlwave items?

Your products will ship within 3-4 business days after your payment is confirmed.

What if I have a question about my Curlwave item?

We’re here to help! If you have any questions or concerns about your purchase, please contact us at support@thecurlwave.com, and we’ll get back to you as soon as possible.

What is your return policy?

We stand behind our products 100%. If you have any questions or concerns about your purchase, please contact us at support@thecurlwave.com. We offer a 1-year warranty for manufacturer defects. For more details, please view our Return Policy.

How do I register for my warranty?

To register your product, please email support@thecurlwave.com with the following information:

  1. Your name, address, email, and phone number.
  2. Your proof of purchase, including the date and location of purchase. Please include a picture of the receipt or a copy of the email confirmation.

Your tool will be registered once you receive a confirmation email from our Customer Service team. You must register your tool within 14 days of purchase to be eligible for warranty protection.

For more information, please view our Warranty Terms and Conditions.

Is my information secure when I make a purchase?

We take your privacy seriously. Your personal information is securely protected. For more details, please see our Privacy Policy.

Do Curlwave tools work internationally?

The Curlwave P1 is designed for use with outlets in Australia and New Zealand only. Do not attempt to use the tool with a converter.

Do you ship internationally?

This version of the Curlwave P1 ships only to Australia and New Zealand.

What are the contest rules for a giveaway?

We occasionally host giveaways on social media. Follow us on Instagram @curlwave for details on each specific contest.